Technical Support

General Support Guidelines

1. The first level of resources should be the College of the Desert website:
   
   http://www.collegeofthedesert.edu/students/ss/online/Pages/default.aspx
   
   (Schedule, FAQs, Computer configurations, Support links, Browsers supported, Hardware requirements, Computer configurations, and Orientation help.)
   
   
2. The second level of support should be Presidium's 24/7 support:
   
   http://d2.parature.com/ics/support/default.asp?deptID=8100
   
   (Live Chat, Knowledge base, Telephone Support, Submit-A-Ticket Program – Support limited to login, navigation and Bb features; not responsible for Bb bugs or Maintenance)
   
   
3. Frequently Asked Questions
   
   
4. Blackboard 8.0 User Manual
   
   
5. Call Presidium Learning 24/7 Help line: 1.866.321.7159
   
   
6. Email our Blackboard Administrator at: tgillman@collegeofthedesert.edu. He will typically get back to you within 24 hours or less.

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